NetSupport ServiceDesk – Browser-based Helpdesk

Technology plays a vital part in any organisation’s success – and at the heart of any reliable and effective IT environment is the helpdesk.

 

🌐 Akeydor Digital implements Netsupport DNA IT Asset Management with premium Professional Services and Training to corporate and academic organizations in Europe, the Middle East and Asia.

 

We have two versions of Service Desk: The Corporate version and the Educational version.

 

 
 
 
Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organise, manage and answer the toughest support challenges. Its fully customisable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes. It also supplies a wealth of management reports as well as providing a customer-friendly self-service portal – all the tools needed to help technicians deliver support effectively.

Key features

 

Intuitive browser-based console

 

Supports ITIL Incident, Problem and Change Management processes

Manage service level agreements

Fully customisable, multi-lingual interface

Automated incoming/outgoing email processing

Automated assignment and prioritisation

Powerful real-time management reports

Automated escalation processes

Custom report designer

Full integration with NetSupport’s Remote Access and Asset Management solutions

Searchable knowledge base and solution lookup

Active Directory integration

Pre-populated service request templates

Personalised Home and Exit pages for each operator

Optional Hardware/Software Inventory component

 

 

 What are the benefits of NetSupport ServiceDesk?
All-in-one solution

Suited to any type of organisation, regardless of size.

Customise to your needs
Easy customisation of many key features within the solution.
Boost productivity

Customers can use the self-service portal to find answers before logging a request.

Work smarter, not harder
Create rules or set ticket prioritisation and categorisation manually.
Manage customer satisfaction
The customer-friendly self-service portal allows users to check and review the status of their incident.
Track and analyse trends
Quickly identify recurring issues or trends in the type of incident being logged and spot potential problems before they emerge.
Evidence team success
A range of real-time status reports ensures you have accurate, up-to-the-minute stats.